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Customer information & direction

Keeping people on the move

Balancing the demands of engineering or upgrade projects, events or other disruptions to services, with the immediate needs of customers can be extremely challenging. Ensuring customers remain informed and are proactively assisted in completing their journeys can considerably ease congestion and mitigate potential damage to customer relations.

Transport Investigations has proven and sustained experience in providing customer information and direction services, during both short and long-term projects, supporting train operators and their customers through periods of pressure and adversity.